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Director of Patient Experience

Posted: 09/15/2023

Department: Quality

Type: FTE: 1.0 Full-Time

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About the Job:

The Director of Patient Experience is responsible for the development and implementation of strategies that improve patient satisfaction and engagement with the healthcare organization. The Director will work with senior leadership, physicians, and staff to create a culture of excellence in customer service and patient experience. The Director will also be responsible for analyzing patient feedback and data to identify opportunities for improvement and assist with developing action plans to address those opportunities. The Director will also be responsible for developing and maintaining relationships with key stakeholders, including patients, families, physicians, and staff. Provides support of departments in a manner which effectively supports achievement of the hospital’s mission for MMC and Hayward Area Memorial Hospital and Waters Edge Nursing Home.


Preferred Skills and Qualifications

Shift Time: 8- hour shifts

Benefits and Salary:

Commensurate with position and experience. Comprehensive benefits package to include: medical, HSA, dental, 403(b) with employer match of 5%, PTO, wellness benefits, etc.

About Us

MMC is a regional medical center that serves patients from 7 counties in northwest Wisconsin and Gogebic County in Michigan. We have more than 60 full-time physicians and specialists on-staff and over 500 employees who are dedicated to providing quality care. Our charming city of Ashland, WI is located on the shores of Lake Superior near Bayfield and the 21 Apostle Islands, and boasts a strong community, historic charm, modern conveniences and abundant opportunities for outdoor recreation. Our passion and driving force is to see the people of our community live healthy, productive lives.

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