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Helpdesk Technician

Posted: 02/15/2023

Department: Information Systems

Type: FTE: 1.0 Full-Time

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About the Job:

The IS Helpdesk Technician will use his/her knowledge and skills to solve computer problems and to enable computer technology to meet the individual needs of internal and external customers of Regional Enterprises, Incorporated.  This position will provide server/client installation, computer equipment support, assistance in the training and proper use of software applications, network wide security management, information management, and data backup solutions.  IS Helpdesk Technician will be directly involved in planning and developing new computer systems or devising ways to apply existing systems’ resources to additional operations.  This person must devote time to enhancing the Helpdesk support process and finding ways to provide effective customer service in an efficient manner.  Show a skill set in defining the goals of a system and understanding the individual steps used to achieve them so that a problem can be broken down into separate troubleshooting procedures.  In conjunction with other information systems staff and vendors, the IS Helpdesk Technician will provide needed skills to maintain IT daily operations. S/he will need to travel between facilities supported by the REI Information Systems Department.


Education:  Bachelors Degree in Information Systems, Associate Degree in Information Systems, or related areas is preferred.  Related experience in a network setting may substitute for a degree.

A background in one or more of the following areas:  hardware technician, software technician, technical support, network administrator, internet/intranet implementation, or healthcare information systems.  A minimum of two years experience with information systems and five plus years experience in a healthcare business environment is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations my be made to enable individuals with disabilities to perform the essential functions.

This position requires the employee to frequently visit different facilities supported by REI to analyze information systems’ needs and to sit for long hours viewing a computer monitor to implement systems.  Delivery and set-up of various computer/network equipment will be required.  There are no other unusual physical requirements.

Shift Time: 8- hour shifts,

Benefits and Salary:

Commensurate with position and experience. Comprehensive benefits package to include: medical, HSA, dental, 403(b) with employer match of 5%, PTO, wellness benefits, etc.

About Us

MMC is a regional medical center that serves patients from 7 counties in northwest Wisconsin and Gogebic County in Michigan. We have more than 60 full-time physicians and specialists on-staff and over 500 employees who are dedicated to providing quality care. Our charming city of Ashland, WI is located on the shores of Lake Superior near Bayfield and the 21 Apostle Islands, and boasts a strong community, historic charm, modern conveniences and abundant opportunities for outdoor recreation. Our passion and driving force is to see the people of our community live healthy, productive lives.

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