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IS Helpdesk Technician

Employment Status: Full-Time

Department: INFORMATION SYSTEMS

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Job Description:

The IS Helpdesk Technician will use his/her knowledge and skills to solve computer problems and to enable computer technology to meet the individual needs of internal and external customers of Regional Enterprises, Incorporated. This position will provide server/client installation, computer equipment support, assistance in the training and proper use of software applications, network wide security management, information management, and data backup solutions. IS Helpdesk Technician will be directly involved in planning and developing new computer systems or devising ways to apply existing systems’ resources to additional operations. This person must devote time to enhancing the Helpdesk support process and finding ways to provide effective customer service in an efficient manner. Show a skill set in defining the goals of a system and understanding the individual steps used to achieve them so that a problem can be broken down into separate troubleshooting procedures. In conjunction with other information systems staff and vendors, the IS Helpdesk Technician will provide needed skills to maintain IT daily operations. S/he will need to travel between facilities supported by the REI Information Systems Department.

Responsibilities and Duties:

Qualifications and Skills:

A background in one or more of the following areas: hardware technician, software technician, technical support, network administrator, internet/intranet implementation, or healthcare information systems. A minimum of two years experience with information systems and five plus years experience in a healthcare business environment is preferred.

Education / Licensure / Certification Qualifications:

Shift Rotation:

Benefits and Salary:

MMC offers employees a competitive benefits package that includes:

Insurance Plans*

*eligibility criteria must be met to participate in insurance plans. Not all employees may be eligible.

403 (b) Retirement Savings Plan

All employees are eligible to participate in the savings plan. Through payroll deductions, you can elect to contribute pre-tax and/or post-tax basis towards your retirement. We offer matching contributions for eligible employees.

Paid Time Off

MMC employees receive generous time off for vacations, illness and other personal matters.

About Us

MMC is a regional medical center that serves patients from 7 counties in northwest Wisconsin and Gogebic County in Michigan.  We have more than 60 full-time physicians and specialists on-staff and over 500 employees who are dedicated to providing quality care.  Our charming city of Ashland, WI is located on the shores of Lake Superior near Bayfield and the 21 Apostle Islands, and boasts a strong community, historic charm, modern conveniences and abundant opportunities for outdoor recreation.  Our passion and driving force is to see the people of our community live healthy, productive lives. EOE.

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