IS Helpdesk Technician

Full-time position available as a Helpdesk Technician in MMC’s Information Systems department. Position will be based onsite at Ashland Memorial Medical Center with some travel to Hayward Area Memorial Hospital. This position will provide server/client installation, computer equipment support, assistance in the training and proper use of software applications, network wide security management, information management, and data backup solutions. IS Helpdesk Technician will be directly involved in planning and developing new computer systems or devising ways to apply existing systems’ resources to additional operations. This person must devote time to enhancing the Helpdesk support process and finding ways to provide effective customer service in an efficient manner.  Show a skill set in defining the goals of a system and understanding the individual steps used to achieve them so that a problem can be broken down into separate troubleshooting procedures.  In conjunction with other information systems staff and vendors, the IS Helpdesk Technician will provide needed skills to maintain IT daily operations. Bachelor’s Degree in Information Systems, Associate Degree in Information Systems, or related areas is preferred.  Related experience in a network setting may substitute for a degree. A background in one or more of the following areas:  hardware technician, software technician, technical support, network administrator, internet/intranet implementation, or healthcare information systems.  A minimum of two years’ experience with information systems and five plus years’ experience in a healthcare business environment is preferred. Competitive benefits include health, dental, life insurance, 403(b) pension and generous paid leave. EOE & AA.