Whether you’re here visiting for an outpatient appointment or visiting a friend or family member in the hospital, we want your time on our campus to be easy and stress free.
Below you will find information that will help your visit be positive for you and your family and/or friends. If you have any questions during your visit, please feel free to talk to any one of our staff members. We are here for you.
Our campus features the latest technology and amenities to support health and healing for our patients and their families.
Meal service is available to visitors in the cafeteria located on the ground floor. The cafeteria is open Monday through Friday from 11am to 6pm and Saturday and Sunday from 11am to 2pm.
The MMC Chapel is located on the first floor. If you would like to speak to the Chaplain, please call 715-685-5498.
- Check Cashing
Checks can be cashed from 7am until 4:30pm at the Patient Financial Services window located near the hospital entrance on the first floor. Checks should not total more than $10.00 per day.
- Coffee and Gift Shop
The gift shop is located on the ground floor near the elevators. Breakfast sandwiches, coffee, snacks and beverages are available. Look out for pop-up sales for an extra assortment of gifts and toys.
- Internet Access
Memorial Medical Center offers patients, visitors, and staff wireless (Wi-Fi) access at no cost. Bring your own device and access the internet from patient rooms and in all public spaces.
To connect to the Public Wi-Fi:
- From your list of available wireless networks, select “Rei_Public_Inet”.
- Once connected to the network, open your internet browser (Internet Explorer, Firefox, Chrome, Safari, etc.) and attempt to load any web page.
- You may receive a Security Certificate warning. You can safely accept this warning and proceed.
- Lost and Found
Any lost and found items should be turned into the Patient Access Services department located in the main registration lobby. If you have a lost or found item, please check in there.
Several copies of The Ashland Daily Press is provided by local businesses for patient use.
- Notary public
Notary Public Services is available in the Patient Financial Services department located on the first floor near the hospital entrance.
- Room Service
Room service is available to all of our patients. A menu should be available in your room. Patients are allowed to choose the foods they like, when they like, just by ordering over the phone. One goal of the Nutrition Services department is to provide nutritious meals within the guidelines of your physician’s diet order. We also with to provide menu choices that will satisfy your tastes. Dial Ext. 5469 between 7am and 6pm to place your order. Your meal will be delivered to your room within 45 mins. You may order your meals for the entire day or one meal at a time. There is no additional cost for room service to our patients.
- Vending Machines
Vending machines with selections of sandwiches, snacks, candy, juice, soda and coffee are located on the ground floor past the gift shop. There is also a vending machine located near the ER/Urgent Care waiting area with limited selections.
Fire Drills – To assure quick and efficient response in the event of a fire, regular fire drills are conducted. Please do not be alarmed if you should see and hear the response to the fire drill. We ask that you do not use the elevators during these drills. We appreciate your understanding of our need to test for emergency preparedness.
Handwashing – Handwashing is the most effective way to eliminate the spread of germs. Please wash your hands before and after visiting someone in the hospital. Alcohol gel dispensers are located at the entryway to all patient rooms. If you are a patient or visiting a patient, feel free to use this gel.
Infection Control – For your protection and that of the staff, you may see staff wearing gloves, gowns and safety glasses, face masks or shields. These precautions are for the health and well being of everyone.
Wet Surfaces – For your safety, please do not walk on floors being cleaned. If you notice a spill on the floor please contact a member of our staff immediately.
Infections can spread in healthcare facilities unless visitors and patients do their part to control them.
Wash your hands. Do it often and always after coughing, sneezing, or blowing your nose, whenever you go to the bathroom, and before you eat. Please use soap and water or alcohol-based hand sanitizers. Take part in your care. Do not be afraid to ask
anyone entering your room to wash their hands prior to coming in contact with you or your immediate environment.
These points summarize what you should now expect as a patient or visitor
in Memorial Medical Center:
- Staff will be using an alcohol rub or soap and water, to kill the germs on their hands before and after they touch a patient or a patient’s environment.
- Staff will be putting on gloves before touching broken skin or open wounds.
- Alcohol rub is located in or at the entryway to all patient rooms.
- If you didn’t see a staff member clean their hands before touching you or your loved ones, you should feel free to ask or remind them about the need to clean their hands.
- At times, depending upon your symptoms, illness, or diagnosis, you may be placed in “precautions.” You will be instructed on the type of precaution needed. Your compliance to precaution guidelines and the compliance of those who visit you helps decrease opportunities for bacteria or germs to spread to other patients, visitors or staff.
- If you are a patient or are visiting a patient, you should use the alcohol rub dispensers also.
- If you have an intravenous catheter, keep the skin around the dressing clean and dry. Tell your nurse promptly if the dressing gets loose or gets wet.
- Likewise, if you have a dressing on a wound, let your nurse know promptly if it becomes loose or gets wet.
- If you have any type of catheter or drainage tube, let your nurse know promptly if it becomes loose or dislodged.
- If you have diabetes, be sure that you and your doctor discuss the best way to control your blood sugar before, during, and after your hospital stay. High blood sugar increases the risk of infection noticeably.
- If you are a smoker, you should consider a smoking cessation program. This will reduce the chance of developing a lung infection while in the hospital and may also improve your healing abilities following surgery.
- Carefully follow your doctor’s instructions regarding breathing treatments and getting out of bed. Don’t be afraid to ask for help, advice, or sufficient pain medications.
Memorial Medical Center supports respiratory hygiene/cough etiquette. Please do the following:
- Use a tissue to cover your sneezes and coughs, and dispose of contaminated tissue into a waste basket immediately.
- Sneeze or cough into your sleeve if you do not have a tissue.
- Clean your hands often.
- When needed, wear a mask to protect yourself and others from germs.
Patients may receive visitors of their choice, unless the individual’s presence infringes on other’s right’s, safety or is medically or therapeutically contraindicated, including, but not limited to a spouse, a domestic partner (including same-sex partner), another family member, or a friend.
Patients may indicate individuals they do not want to visit as well. The hospital prohibits discrimination based on age, race, ethnicity, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression.
Visitors designated by the patient (or representative) enjoy visitation guidelines that are no more restrictive than those that immediate family members would enjoy. You may receive visitors at any time during the day as long as it doesn’t interfere with your medical treatment. If restrictions to visitation occur, you will be informed of the clinical reasoning for limitation.
MMC is a tobacco free campus.
Firearms and weapons are prohibited on our premises. Please leave your weapon in a locked vehicle.
Our Patient Care Unit is located on the second floor and features 25 in-patient rooms, including 4 Special Care/Close Observation rooms that have cardiac monitoring available for Critical Care patients. We treat patients for a number of conditions, including things such as pneumonia, chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), stroke, diabetes, cancer, flu and patients recovering from surgery.
Communication is the cornerstone to patient care. Our advanced call system allows you or your family to connect directly with your nurse for items such as water, pain management or assistance to the bathroom. We utilize white boards and other communication tools to ensure your safety and recovery is handled seamlessly throughout your stay.
Each room is private and comes furnished with a flat screen television and wifi, sleeper sofa, chair and private bath with shower. Patients have the option of ordering room service or receiving traditional meals. We also provide an on-site chaplain to assist with any spiritual needs you may have during your stay. Upon discharge, we will work with you and your family to ensure you understand all discharge instructions and have a transition plan established, should it be needed, before leaving MMC.